A. Order confirmation and modification

1. Order Confirmation

• The orders are subject to final confirmation by Together Mall. Together Mall reserves the right to reject orders without reason (if the order is rejected, the customer will receive a full refund).
• Customers must accurately provide the following information:
  • ✓ Complete information of the recipient (including contact information)
  • ✓ Accurate delivery address
  • ✓ Specify the delivery time (e.g. morning/afternoon/office hours, etc.)

2. Modification period

• General changes (such as address or card content)
  • The application must be submitted before 12:00 noon on the day before the delivery date at the latest. Together Mall will try its best to cooperate, but it cannot guaranteed to be completed.
  • Please note that manual changes may lead to unforeseen risks. Customers must clearly understand and agree to bear the errors, risks and related losses caused by the changes.
  • Only WhatsApp contact for modification: +852 5600 2860
• Order modification for the day:
  • Acceptance is not guaranteed.

B. Delivery Specifications (Plants and Flowers)

C. Return and Exchange Policy

1. Non-refundable situations

• Customer personal factors (such as change of mind, wrong address)
• Flowers wither naturally or with reasonable color difference
• In case of force majeure delays (natural disasters, epidemics, etc.), no refund will be given once the customer confirms the order

2. Return and Exchange Conditions

• Flowers are seriously damaged/missing (photo evidence is required within 24 hours to WhatsApp: +852 6807 1465)

3. Refund Time Limit

• 7-14 working days to return to the original payment method (minus shipping costs)

D. Product Difference Description and Treatment

1. Natural properties description

• The size and degree of opening of the bouquet may differ reasonably from the pictures on the website

2. Alternative rules

• When out of stock, a replacement of equal/higher value will be provided (without prior notice)
• Full refund if replacement is not possible

E. Price and Payment

• Payment Methods:

• ✓ Hong Kong: Visa / MasterCard / PayMe / FPS / AlipayHK / Apple Pay
• ✓ Mainland China: WeChat / Alipay / UnionPay card and Cloud QuickPass

• Price fluctuations: seasonal adjustments will be made without prior notice, and orders already placed will not be affected

• Due to we are using the Third-party Payment

Refund: QR Code (Alipay, FPS, Payme, UnionPay, WeChat Pay): All fees (including transaction fees) will be refunded in the original way, and no additional handling fees will be charged.
Credit card: A refund fee of $15 will be charged, and the transaction fee will not be refunded.

F. Discount restrictions

• Only one coupon code can be used per order (except for special events)
• Reserve the right to modify/terminate the promotion at any time

G. Liability Clauses

• Customers are responsible for any problems caused by incorrect information.

H. Disclaimer

• We are not responsible for delays caused by force majeure (natural disasters, epidemics, etc.)
• The actual effect of flowers may be slightly adjusted due to the season

I. Other Terms

1. Privacy Policy

• The information is only used for order processing (please refer to the privacy policy for details)

2. Modification of Terms

• The modification will take effect automatically

3. Dispute Resolution

• Handled in accordance with Hong Kong law

J. Age restriction clause

• Registering as a member is deemed to be:
  • ✓ Confirm that you are over 18 year old
  • ✓ Agree not to resell alcohol to minors
• The company reserves the right to verify the purchaser's age proof documents