Privacy Policy

This privacy policy explains what you will receive when you visit or https://www.together-mall.com.hk (hereinafter referred to as "this website" or "we"), how we collect, use and disclose your personal information when you purchase goods.

Collection of Personal Information

We collect information from you in the following ways:

• Registration Information: In order to use certain features of this platform, you need to register an account. When registering, you need to submit personal information (including name, address, date of birth, email and phone number). By filling in this information, you authorize Together Florist Store to provide you with the selected services.

• Transaction and communication information: When you purchase something online or over the phone, we collect your order details and payment information. When you contact us via email, in-store or by phone, we also record that information (Note: Phone calls may be recorded for security, training and other purposes).

• Interaction with third-party platforms: If you interact with us through social media or other third-party services, we will collect the information you provide through that platform.

• Information Collected Automatically: We automatically collect visitor information through the technologies described in the “Cookies and Automatically Collected Information” section.

• Location Services: If location-related services are provided, we will collect location information.

Information Purpose:

• Manage orders, fulfill deliveries and provide after-sales service;

• Maintain accounts and records;

• Process your inquiries and requests;

• Deliver service-related notifications (such as order confirmations);

• Recommend products/services based on your purchase history and interaction history;

• Conduct market research to continuously improve the service;

• Analyze platform usage to optimize the service.

Information Sharing

We will not share your personal information with third parties except in the following circumstances:

• Service partners: To achieve the purposes described in "Information Purpose", we may disclose information to third-party service providers (such as payment processing, anti-fraud agencies);

• Legal obligations: Disclose information to law enforcement agencies, courts, regulatory agencies, etc. as required by law;

• Business transfer: If we sell or transfer all/part of our assets, your information may be transferred to the recipient (we will ensure that it continues to comply with this policy).

Information Protection

We take technical and administrative measures to protect your personal information:

• Only authorized employees can access necessary information;

• Physical, electronic and procedural safeguards are used to prevent unauthorized access, loss or destruction of information;

• Your responsibilities: If you need to set a password to access some functions, please choose a secure password and keep it confidential (avoid duplication with other platforms and do not disclose it to others).

Yours Rights

You have the right to:

• Access, correct or request deletion of personal information we hold;

• Limit the use of information or raise objections in certain circumstances;

• Refuse to receive marketing information at any time (but service notifications will still be sent, such as order status updates).
  If you need to exercise your rights, please contact us through the contact information at the end of this article.

SMS/MMS Marketing Terms and Conditions

We (hereinafter referred to as "we") provide SMS/MMS marketing services (hereinafter referred to as "Services"), and by participating in them you agree to the following terms:

• Content and frequency: You will receive marketing messages such as promotions and offers (sent through an automatic dialing system) at an irregular frequency;

• Number change: We may change the service number, and requests sent from the old number may be invalid;

• Limitation of liability: Telecommunications operators are not responsible for delayed/undelivered messages. You need to ensure that you provide a valid mobile phone number and update the information in a timely manner;

• Age limit: Those under 13 are prohibited from using the service; those aged 13-18 require guardian consent; adults must meet the requirements of the jurisdiction law.

Effective Date and Changes

We reserve the right to modify or terminate the service, and the modified terms will take effect after being posted. Your continued use will be deemed as acceptance of the changes.

Contact

If you have any questions, please contact:
Tel: (852) 5600 2860
Email: info@together-mall.com.hk
Monday to Friday 9:00-18:00, Saturday and holidays 12:00-18:00